# Free alternatives to Jira Service Management

> Jira Service Management (Standard) costs $258 a year. Free alternatives: GLPI, Zammad and osTicket. Data checked 2026-10-17.

- Page: https://stoprenting.dev/apps/jira-service-management/
- Category: Customer Support (https://stoprenting.dev/categories/customer-support/)
- Vendor: Atlassian
- Plan: Standard
- Price: $21.50/month, $258/year
- Billing: per agent per month, Monthly billing selected; free for up to 3 agents
- Price quote from the vendor's page: "Standard Everything you need to get started $21.50 per agent / month"
- Price source: https://www.atlassian.com/software/jira/service-management/pricing (checked 2026-10-17)

## Alternatives

### GLPI

- Website: https://glpi-project.org
- Repository: https://github.com/glpi-project/glpi (6,470 stars, last push 2026-10-16)
- License: GPL-3.0
- Open source: yes, OSI-approved license
- Type: server app
- Linux: self-hosted server; web UI
- Self-hostable: yes
- More: https://stoprenting.dev/alternatives/glpi/
- Checked: 2026-10-17

### Zammad

- Website: https://zammad.org
- Repository: https://github.com/zammad/zammad (5,993 stars, last push 2026-10-16)
- License: AGPL-3.0
- Open source: yes, OSI-approved license
- Type: server app
- Linux: self-hosted server; web UI
- Self-hostable: yes
- Note: No asset management or ITIL change and problem management.
- More: https://stoprenting.dev/alternatives/zammad/
- Checked: 2026-10-17

### osTicket

- Website: https://osticket.com
- Repository: https://github.com/osTicket/osTicket (3,987 stars, last push 2026-06-17)
- License: GPL-2.0
- Open source: yes, OSI-approved license
- Type: server app
- Linux: self-hosted server; web UI
- Self-hostable: yes
- Note: Dated interface, and no asset, change or problem management.
- More: https://stoprenting.dev/alternatives/osticket/
- Checked: 2026-10-17

## FAQ

### Is there a free alternative to Jira Service Management?

Yes. The 3 free alternatives are GLPI (open source, GPL-3.0), Zammad (open source, AGPL-3.0) and osTicket (open source, GPL-2.0).

### How much does Jira Service Management cost?

Jira Service Management's Standard plan costs $21.50 a month, which is $258 a year (per agent per month, Monthly billing selected; free for up to 3 agents). Source: the official pricing page at atlassian.com, checked Oct 17, 2026.

### Which Jira Service Management alternatives run on Linux?

GLPI (self-hosted server; web UI), Zammad (self-hosted server; web UI) and osTicket (self-hosted server; web UI).

### Can you self-host a Jira Service Management alternative?

Yes. GLPI, Zammad and osTicket run on your own server.

### Are these Jira Service Management alternatives open source?

Yes. All 3 use OSI-approved open-source licenses: GLPI (GPL-3.0), Zammad (AGPL-3.0) and osTicket (GPL-2.0).

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Source: Stop Renting (https://stoprenting.dev). Methodology: https://stoprenting.dev/methodology/