What does osTicket replace?

osTicket is a free alternative to Jira Service Management ($258/yr).

Is osTicket open source?

Yes. osTicket is licensed under GPL-2.0, an OSI-approved open-source license.

Yes (self-hosted server; web UI).

Yes. osTicket is a server app you run on your own server.

A free, open-source alternative to Jira Service Management. Switching saves $258/yr at list price.

Checked Oct 17, 2026 · How we check

Self-hosted server

Replaces it Active Open source · GPL-2.0 Linux Self-hostable

osTicket/osTicket4.0k★last push Jun 17, 2026checked Oct 17, 2026

Dated interface, and no asset, change or problem management.

Self-host

Runs on your own Linux server. Setup docs are on osticket.com.

What does osTicket replace?: osTicket is a free alternative to Jira Service Management ($258/yr).
Is osTicket open source?: Yes. osTicket is licensed under GPL-2.0, an OSI-approved open-source license.
Does osTicket run on Linux?: Yes (self-hosted server; web UI).
Can you self-host osTicket?: Yes. osTicket is a server app you run on your own server.